FREQUENTLY ASKED QUESTIONS

Our dedicated support team is here to assist you 24/7. If you have an urgent matter after business hours, please call our emergency line at (800) 585-1299 and select option 9 from the menu. We put the needs of our Travel Healthcare professionals first, 24 hours a day.

With almost every plan, you may pay less for health care when you choose providers in your network. If you're already a member and have your member ID card, sign in to your health plan account or use the HHC app to view network doctors, clinics, and providers for your health plan. 

If you don’t have your member ID card yet or if you're shopping for a health plan, you can still use the provider search tool to learn which doctors, clinics, and providers are in the network. 

Virtual visits (or telehealth) are a way to connect with a healthcare provider from home or at work. With virtual visits, you use digital technologies, like your smartphone, tablet, or computer, to talk with a provider. You may get treatment options and may even get prescriptions for medications if needed.We offer members options for telehealth visits with local providers or by using UnitedHealthcare preferred national providers. Sign in to your health plan account to learn about telehealth options available with your benefits.

You’ll find the detail about most prescription drug benefits by looking at your plan’s Prescription Drug List (PDL), also called a Formulary. It’s a list of medications and how they’re covered by your plan. If you have a prescription for a certain kind of medication, you can look it up in your PDL to see how it’s covered.